TERMS AND CONDITIONS

Products

  • All products displayed on this website (as may be varied from time to time) are available almost everywhere or as otherwise directed. Certain product ranges are available in selected delivery areas only.
  • All products are subject to availability. If the ordered flowers/cakes/gifts are not available in that particular location, we reserve the right to substitute with a product of equivalent value and quality.
  • Selected products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order.

Prices

  • The prices payable for the goods and services that you order from sendflowersncake are clearly set out on sendflowersncake website. 
  • Prices may vary as per the location, product, occasion and during certain festivals or events. Further information will be provided when the order is placed.

Payments / Orders

  • You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate postcode, clear address together with those of the intended recipient and all necessary payment details. 
  • We accept payment with Paypal, and all major credit cards and/or debit cards, including Visa, MasterCard, American Express and any other credit and/or debit cards as we may specify from time to time.
  • By clicking on the “Pay Now” button at the end of the order process, you are agreeing our terms and conditions contained in these Terms and Conditions and appearing anywhere on the sendflowersncake site.
  • Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide.
  • We cannot accept orders from customers under the age of eighteen (18) years.

Delivery & Collection

  • Selected products are not available for delivery to certain areas. We will advise you of these restrictions before you place your order. 
  • We will advise you of the first available delivery date for your chosen item when you place your order.
  • To avoid problems or delays with delivery, please make sure that you have included the full address including accurate postcode of the recipient and local telephone number so that we can notify you in the event that any delivery problems are encountered. If not, we will reserve the right to cancel your order without refund.
  • You must provide us the valid and clear cut information in the order form with the full address including correct postcode and local telephone number of the recipient so that we can notify if any delivery problems are encountered. If not, we will reserve the right to cancel your order without refund.
  • Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the item(s).
  • Before placing your order, please review delivery cut-off times and prices.
  • Deliveries via courier services will be made during the working day between 9am and 7pm.

Cancellation

  • You can cancel the order anytime with us. You will not be charged anything if you cancel the order before preparation. Incase the order is prepared, it cannot be cancelled.  
  • If, for any reason, you wish to change or cancel your order you can do so, subject to certain conditions.

Cookie Policy

What is a cookie?

Cookies are small text files sent by a web site with the purpose to collect information in our hard disk of any data about what we have been doing in the website in order it can be used later. 

Why Sendflowersncake uses cookies?

Sendflowersncake uses cookies in order to recall information, allowing the user to use the system in a faster way avoiding the reinsertion of data that have been previously inserted by the user. Also, Sendflowersncake uses cookies in order to evaluate the display of our web site and improve it.

My Account Service

Use of the Service is intended to assist with purchases to be made via the site. The Service must not be used for the following purposes:

  • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Gaining unauthorised access to other computer systems.
  • Interfering with any other person's use or enjoyment of the Site.

Sendflowersncake Customer Service

 If you have any queries please contact us using the contact details:info@sendflowersncake.com


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